Privacy policy

We take the protection of your personal data very seriously and we thank you for the trust you place in us. With this privacy policy, we want to inform you about how collects, processes, discloses and stores your data in order to best meet your expectations. 

This privacy policy is a valid annex to the general terms of use. It complies with the Spanish Law on the protection of personal information.

If you have any questions or comments about this policy, please write to us at

1. Information collected

When you provide personal information on the site, you consent to its collection, processing, transmission and storage in accordance with the rules set out in this privacy policy. We invite you not to provide any personal data if you do not agree with this policy.

We collect personal information in these ways:

When you voluntarily submit such data to us:

  • via the account creation forms on or the mobile application;

  • When you make purchases and use vouchers;

  • When you subscribe to our services (e.g. participation in the portandratx365 loyalty or challenge system);

  • when activating gift vouchers;

  • when you request technical support or contact

These types of information include for example personal information such as email address, first name, last name, postal address, etc., as well as financial and financial and billing information.

When you visit our sites:

When you visit the site, so-called "user data" such as pages visited, frequency of visit, order history, etc. is also collected.

2. Processing of information

We process the information that you voluntarily submit to us in order to provide you with the services that you request. For example, when you place an order, contacting customer service, etc.  We reserve the right to use this information for other purposes such as informing you about services, promotions or competitions organised by

User information is processed for the purpose of improving and customising our services in order to better meet your expectations.

3. Transmission of information

Your personal information may be transmitted or communicated to third parties in Spain and/or abroad in the following cases:

  • when it is necessary to provide you with the service

  • (when it is necessary to provide you with the service for which you have voluntarily provided the information (for example, providing the merchant with your loyalty points information if you participate in their loyalty programme). 

Data collected in the course of using the services and products offered by Asociación Port Andratx 365 may also be used to promote similar or identical service that may be of interest to you; 

  • for the purpose of fulfilling the contract

  • to fulfill the contract between and its partners when they offer you benefits (e.g. discount or free offer)

  • to perform the contract between and its partners when they offer you benefits (for example, free shopping vouchers when you complete a "Asociación Port Andratx 365 challenge").

This  information is anonymised and is mainly used for statistical analysis; 

  • when you have consented to it;  

  • during joint promotions or programmes with partners

  • during joint promotions or programmes with partners (e.g. promotional discount from the Ayuntamento de Andratx); 

  • where required by law or where communication is reasonably necessary to comply 

  • when required by law or when communication is reasonably necessary to enforce a court order or respond to a legal claim; (vi) in the event of a merger, acquisition of the company or shares of a

  • in the event of a merger, acquisition of the company or shares in the company by another company.

4. Cookies

In order to ensure an optimal experience when you use our websites and mobile application, we use cookies. Cookies are small files that a website sends to your web browser and which are stored on your device. You can block the installation of these cookies. The cookies on are there to facilitate your access to the site by allowing you to for example:

  • guarantee the security of your account by identifying you as the holder of a customer or merchant customer or merchant account;

  • to save your preferences and settings for future visits;

  • to provide us with data to continually improve our website.

5. Continuous Improvement Services uses "Google AnalyticsTM " technology offered by the company Google Inc. as well as "Shopify" delivered by the company Shopify Inc, both based in the USA. The information collected by this tool allows us to analyze and optimize your user experience on the website.

The information generated by Google AnalyticsTM and Shopify may be transmitted to and stored on Google servers in the USA.

By using, you consent to the collection and use of the information collected about you  in accordance with the privacy policy set out above and the Google Inc. and Shopify Inc. privacy policies.

6. Rights of access, modification and deletion

Every person has the right to access the personal information collected, and this, free of charge. He or she may also demand that his or her personal information be changed, deleted or restricted. The person must be able to prove his or her identity in order to exercise such rights.

7. Security of personal information implements appropriate technical and organizational measures that comply with applicable law in order to guarantee the protection of the data collected. However, cannot guarantee complete and integral protection of against unauthorized processing due to the risks associated with the use of the Internet and digital communication media.

For the modification and deletion of your data, please send your request to the following email address:

8. Conservation of collected information

The information collected by is stored for as long as the purpose for which it was collected requires it, subject to legal provisions providing for longer periods of retention of information. After this period, the personal information is deleted.